BMS & Automation Helpdesk
Integrated Building Management System (BMS) control, IoT sensor monitoring, automated energy tracking, and a 24/7 central facility helpdesk for streamlined tenant ticketing.
Scope & Service Specifications
Official scope of work and enterprise deliverables
BMS & Automation Helpdesk Services centralize facility intelligence, energy monitoring, and maintenance ticketing into a single command center. Modern commercial buildings rely on Building Management Systems (BMS) to control lighting, HVAC, fire alarm systems, access control, and energy meters. Our skilled BMS operators monitor live telemetry, system alerts, and energy consumption metrics 24/7. When sensors detect parameters exceeding safety thresholds—such as high water tank levels, electrical trip alarms, or temperature spikes—our command center dispatches on-duty technicians immediately. Integrated with our 24/7 helpdesk, tenant maintenance requests are logged, assigned, and tracked against strict response SLA targets.
Key Points
- Real-Time Telemetry Control: 24/7 central monitoring of HVAC, electrical, water, and fire alarm systems.
- 24/7 Helpdesk & Dispatch: Multi-channel ticket logging, tenant communication, and automated work orders.
- Energy Management & Analytics: Sub-meter tracking, peak demand control, and energy variance reporting.
- Automated Alarm Escalation: Instant alerts for critical system faults and safety sensor triggers.
- SLA Performance Tracking: Live dashboards monitoring response times and resolution rates.
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24/7 Control Center Dispatch
All Services
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Technical Services
MEP & Electrical Maintenance
Comprehensive maintenance of mechanical, electrical, and plumbing infrastructure to ensure uninterrupted power supply, equipment longevity, and safe building operations.
Technical Services
HVAC & Duct Cleaning
Full-spectrum HVAC operations including chiller plant maintenance, Air Handling Unit (AHU) servicing, fan coil cleaning, and robotic air duct sanitization for superior indoor air quality.
Technical Services
Asset Review & Handover Assistance
Comprehensive technical asset tagging, physical condition surveys, snag list preparation, and operational readiness reviews during builder-to-RWA or owner handover.
Upgrade your facility service standard
Book a confidential 30-minute facility assessment. We audit your layout, benchmark your costs, and prepare a customized proposal.